In conversation with the Housing Ombudsman

24 Jun 2025
Homes and governance theatre - Delegate only
Join our panellists in conversation with the Housing Ombudsman to discuss what good complaints handling looks like, learning from complaints to improve future services, and the role of data and technology to establish long-term solutions.
Speakers
Richard Blakeway, Housing Ombudsman
Chan Kataria OBE, Chief executive - EMH Group
Gillian Douglas, Executive director of housing - Lewisham Council
Roseann Ayton, Non executive director ( resident board member )
Donna McCarthy, Consultant - Devonshires