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Embedding an effective complaints handling culture
A landlord’s response when things go wrong can define their relationship with tenants - generating stronger bonds or eroding trust. This session will explore how housing providers can ensure a good complaints-handling culture and robust systems to support it.
How will sector reforms ensure more options to challenge landlords’ poor practice? How can the lessons from complaints be properly shared, acted on and used to drive improvements? How can we make complaints processes more accessible?
Speakers
