Tenant involvement in governance structures to drive better business outcomes

26 Jun 2025
Keynote theatre - Delegate only
Governance structures and ensuring tenants have a prominent voice in organisations. How are they supported in their role?  Regulation and government expectations are about reframing the relationship between registered providers and tenants - how far have we come?  What is good customer service from a very different sector? What can we learn?
Speakers
David Hampton, Tenant board member, Southway Housing Trust and board member - Tpas
Jo Causon, Chief executive - The Institute of Customer Service
Cem Savas, Co founder and chief executive officer - Plentific
Judith Romlinson, Tenant board member - Ongo Homes
Tom Bremner, Chief Executive - CDS Co-operative Society
Ruhena Ahmed, Deputy director - social housing quality and residents - Ministry of Housing, Communities and Local Government