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How AI is helping Awaabs Law & Resident Satisfaction
Join this session to discover how housing associations are using AI to better manage damp and mould, with intelligent reporting that tracks every stage from first contact to survey completion.
Learn how conversational intelligence and virtual agents are transforming resident engagement, enabling faster, more responsive communication. With repairs and maintenance costs reaching £8.8bn in 2023–24, reducing inefficiency is critical.
From broken down boilers to rising damp, and noise complaints to rent payments, see how automating repair logging, reminders and updates cuts repeat contact, prevents missed appointments and lowers costs, allowing housing teams to focus on complex cases, safeguarding and delivering higher-quality services, while improving outcomes for residents and strengthening operational performance across services.
