Housing teams are operating under more pressure than ever. New legislation, rising tenant expectations and tighter budgets are all reshaping how repairs get done. But one thing hasn't changed: the work still has to be completed. 

In this session, repairs leaders from Raven Housing Trust, Gloucester City Homes and Greatwell Homes share how they've turned the management of work in progress from an operational headache into an efficient, auditable process which stands up to scrutiny. They'll also look ahead to what a genuinely modern repairs operation needs to look like from here. Expect practical takeaways on clearing the hidden backlog, evidencing compliance, and building a repairs function that can absorb whatever comes next.