Broad Oak Group - Retrofit That Works: Balancing Scale, Compliance and Resident Experience
Delivering retrofit at pace is only part of the challenge, maintaining resident satisfaction, ensuring compliance, and achieving real energy performance improvements are equally critical.
This session explores how a structured, end-to-end approach to retrofit delivery can align technical excellence with a resident-first mindset. From early engagement and measure selection through to installation, QA, and aftercare, we’ll demonstrate how programmes can consistently achieve high satisfaction while delivering meaningful EPC improvements.
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