Case study: Retrofit projects delivering impact

23 Jun 2026
Warm & Healthy Homes Stage
Warm & Healthy Homes Stage - open to all

This session will showcase retrofit project which has proven high levels of quality, performance and resident outcomes. Speakers will share practical insights delivering measurable improvements in energy efficiency, carbon reduction and tenant wellbeing. Designed for housing associations and local authority housing professionals, you will leave with practical ideas you could apply to your own retrofit programmes.

The session will explore:

  • How the projects was designed, funded and delivered
  • Challenges and solutions
  • Resident engagement strategies that built trust and satisfaction
Speakers
Hazel Dion
Hazel Dion, Retrofit assistant project manager, Lancaster West Neighbourhood Team - Royal Borough of Kensington and Chelsea
Sarah Cross
Sarah Cross, Sustainability programme manager - Royal Borough of Kensington and Chelsea