Agenda 2026

As income collection becomes increasingly complex, housing providers must rethink traditional approaches to engagement, prioritisation, and recovery. In this session, Voicescape is joined by senior leaders from across the housing sector to explore how forward-thinking organisations are transforming their income services through the application of AI, machine learning, behavioural science and intelligent automation.

We’ll unpack how these technologies are enabling teams to move from reactive processes to proactive, insight-driven strategies - improving operational efficiency, reducing arrears, and delivering better outcomes for residents. Through real-world examples and strategic perspectives, this session will highlight how data-led decision making and scalable automation are reshaping the future of income collection. Designed for senior housing leaders, this discussion will focus on the practical steps needed to modernise income services, unlock capacity within teams, and build more resilient, future-ready organisations.