)
)
)
Next Generation AI-Powered Income Management: A Story with Platform Housing Group
Most income teams are working hard. The real question is whether their systems are helping them or preventing them from working smartly enough. Platform Housing Group recognised that traditional income management approaches, static caseloads and inflexible prioritisation models were no longer enough to meet the demands facing modern income teams.
Join this outcome-led conversation with Martyn Dyer, Head of Customer Contact and Income at Platform and Lewis Murray, Senior Account Manager at Voicescape who will discuss how Platform adopted Caseload Manager to move beyond static lists and fundamentally rethink how arrears management is prioritised and actioned at scale. Attendees will gain insight into how data-led prioritisation can help income teams focus effort where it delivers the greatest value, unlock capacity, and create a more proactive service for residents.
