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How does culture shift when organisations genuinely share power?
Post-Grenfell, the housing sector is still grappling with the consequences of relationships that have broken down between landlords and the people they serve, and creating a culture where residents are treated as equal partners has become a leadership imperative. This panel will provide a frank, strategic look at what it takes to build a culture of trust that underpins the successful delivery of a tenant-centred organisation.
Speakers will explore how behaviours at the top shape transparency, accountability and the way resident voice is valued, and how psychological safety directly influences staff behaviour, service quality and customer experience. Drawing on sector insight and examples from landlords who are exceeding compliance expectations, the panel will explore how open, learning‑focussed cultures can help leaders uncover issues earlier, make better decisions and create the conditions for genuine power‑sharing with residents