This session will explore how resident leadership is reshaping services, governance and delivery across the housing sector, showcasing practical examples of co-production and innovation. Through real-world approaches that put people at the centre, the discussion will explore how resident voice improves outcomes, strengthens accountability and supports better delivery, with lessons beyond London. Panellists will consider what it takes to embed these practices at scale - from culture change and service redesign to new partnership models that build trust and support long-term, resident-centred change.