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Rethinking repairs and major works through tenants' eyes
Repairs services play a central role in how residents judge their landlord. Evidence shows satisfaction with repairs strongly influences overall tenant satisfaction and trust in housing providers. This session explores how landlords and contractors can redesign repairs and major works with the resident experience at the centre. You'll learn: How stronger communication between residents, contractors and landlords improves outcomes Ways to recognise residents' knowledge of their homes alongside technical expertise How better data from repairs visits can help drive service improvements and insight
