Rethinking the Tenant Experience in the Era of Agentic AI

23 Jun 2026
Knowledge stage
Knowledge - Open to all

Tenant expectations are rising, but the reality for many remains slow, fragmented and complex. How do we move from reactive, multi-step processes to seamless, intuitive experiences that simply work?

This interactive panel brings together industry experts to explore how agentic AI is helping organisations simplify tenant journeys, remove friction and deliver faster, more personalised services, without adding complexity behind the scenes.

Grounded in real-world challenges identified by senior housing leaders, the session goes beyond theory. Attendees will take part in a live vote to select one of the sector’s most pressing tenant experience issues, then watch as a solution begins to take shape in real time.

With practical insights, a live build activation, and proven examples like AI-driven damp and mould triage, this session will show how better experiences aren’t just possible, they’re already happening.

Join us to help shape, and see the future of tenant experience in action.

Speakers
Mike Chappell
Mike Chappell, Director of technology, Kerv
Melissa Hale
Melissa Hale, Microsoft MVP & D365 consultant, Kerv
Jon Hay
Jon Hay, Director of enterprise applications, Clarion Housing Group
Kishore Rajendran
Kishore Rajendran, Enterprise account director for housing & central government, Microsoft

Sponsored by:

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