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The tenant voice in repairs, maintenance and decarbonisation programmes
Retrofit, repairs and decarbonisation programmes are experienced in people's homes not on strategy documents. When delivery is poor, the impact on tenants can be immediate: stress, disruption, health risks and loss of trust. When done well, it improves comfort, affordability and quality of life.
This opening session centres the tenant perspective, what residents experience, what they expect, and why getting this right is critical for successful delivery.
Including:
- What tenants experience during retrofit and major works
- Why trust breaks down and how quickly it can be lost
- What tenants want: clear communication, respect and a safe, healthy home
- The real-life impact of poor delivery, including damp, mould and ongoing repairs issues
- How tenant voice can shape better outcomes from the outset