Products

Talk is a custom AI voice agent that handles inbound and outbound housing calls 24/7, from out-of-hours homelessness presentations to repairs triage, tenancy queries and rent arrears check-ins. Unlike traditional phone systems, it holds real, free-flowing conversations, trained on your organisation's own services, allocations policies and safeguarding thresholds.

It can be configured to collect pre-assessment information, triage cases by risk level, and escalate where needed. Custom-built to speak in a local accent and tone, Talk feels like a natural extension of your team to the resident, applicant or partner agency calling in. It handles the routine so officers can focus on the urgent.

Every call ends with a structured summary and risk rating for a seamless handover, and connects directly into Notes, keeping every interaction in one place.