The TPAS theatre

What does tenant influence in governance look like in practice? How can tenants hold real influence in the decisions, policies and governance structures that shape their homes and lives? This panel will explore how effective governance frameworks can strengthen strategic choices across safety, asset investment and service quality, and how embedding resident insight within these structures can improve assurance and reduce blind spots. It will also explore the role of complaints and how they can strengthen governance frameworks. Panellists will assess what meaningful tenant involvement in policy and governance looks like in practice, from models that distribute influence more equitably, to approaches that build tenant confidence and support constructive challenge. Drawing on sector priorities around clearer roles, stronger oversight and better visibility of risk, the session will offer practical examples of how organisations can sustain long‑term tenant participation and ensure that feedback leads to visible change. It will focus on moving beyond tokenism to governance systems where resident voice is integral to high‑quality decision‑making, reinforcing organisational resilience and strengthening trust at every level.

Post-Grenfell, the housing sector is still grappling with the consequences of relationships that have broken down between landlords and the people they serve, and creating a culture where residents are treated as equal partners has become a leadership imperative. This panel will provide a frank, strategic look at what it takes to build a culture of trust that underpins the successful delivery of a tenant-centred organisation. Speakers will explore how behaviours at the top shape transparency, accountability and the way resident voice is valued, and how psychological safety directly influences staff behaviour, service quality and customer experience. Drawing on sector insight and examples from landlords who are exceeding compliance expectations, the panel will explore how open, learning‑focussed cultures can help leaders uncover issues earlier, make better decisions and create the conditions for genuine power‑sharing with residents

Bringing together councils and housing associations that have achieved C1 ratings, this session will unpack the culture, insight and assurance practices that underpin strong compliance, from how tenant voice informs decisions to how data, governance and frontline engagement support the strategic vision. Through candid reflections, panellists will share what it takes to earn and sustain a C1 rating, the practical steps that strengthen landlord–tenant relationships, and the lessons others can apply to build safer, more responsive services at scale.

What does influence look like from the tenant perspective, and what does it feel like when it’s missing? How do organisations reach communities whose voices have historically been marginalised? This panel will bring tenants and senior leaders into the same conversation to explore the reality of power‑sharing on the ground. It will examine how traditional hierarchies have shaped who gets heard, and how organisations can widen participation so that tenants from all backgrounds feel able to contribute with confidence. Drawing on lived experience, diversity and representation insights, and examples from accredited landlords redefining tenant leadership, the panel will explore the difference between involvement and influence, and what it takes to move from symbolic engagement to genuine impact. With an emphasis on authenticity, the discussion will take a candid look at how real representation can strengthen legitimacy, deepen trust and support tenant‑centred leadership.

This conversation will explore a new, community‑powered model of regeneration rooted in co‑operative values and local consensus. The discussion will examine why putting people at the centre leads to better, more trusted regeneration, and how co‑operative principles can offer a practical, future‑focussed alternative for places seeking fairer, more inclusive development.

As expectations rise and pressures intensify, digital tools and AI are reshaping how housing organisations listen to, understand and build long‑term relationships with tenants. But their real value lies in how they can deepen insight and support more inclusive, human‑centred engagement. This panel will provide a strategic view of how technology can reinforce the relationships, insights and trust that underpin effective, tenant‑centred leadership and stronger organisational decision‑making. It will explore how technology can help organisations hear from the many rather than the few, strengthening representation, widening participation and revealing needs that traditional methods can miss. The panel will consider how to use data and emerging technologies ethically and transparently, ensuring that governance around privacy, consent and fairness remain central to any innovation. It will also assess how AI‑enabled analysis can reveal patterns, highlight unmet needs and provide richer intelligence for strategic decision‑making, while balancing innovation with respect for lived experience.