)
)
)
The Tpas Theatre will focus on what it truly means to give tenants a meaningful seat at the table, from the perspective of a leadership opportunity that shapes culture, accountability and long‑term organisational performance. Drawing on Tpas’s national expertise in tenant engagement and informed by challenges senior leaders are facing around inclusion, power, and decision-making, the programme will explore how the tenant voice can strengthen strategic decision making across safety, stock, service quality and governance. The theatre will bring tenants and executives into the same conversation, offering grounded examples from accredited landlords, insights on diversity and representation, and emerging thinking on power dynamics and the future of engagement. Sessions will be informal, open and constructive, helping senior leaders move beyond compliance and understand how embedding the resident voice can support resilience, trust and better decisions across the organisation.
)
Featured speakers
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
)
Stage agenda
09:40
-
What does it mean for tenants to have real influence over the decisions and governance structures that shape their homes, and how can organisations ensure that resident insight, including complaints, is driving strategic change rather than sitting at the margins? This panel will explore how effective governance frameworks embed tenant voice as a core line of assurance, strengthening oversight across safety, asset investment and service quality. Panellists will examine how complaints can be elevated from an operational issue to a vital governance tool, providing early warning of risk, informing board challenge and improving decision making. Drawing on practical experience, the session will consider models for meaningful tenant involvement, from resident board membership to transparent feedback loops that demonstrate learning and accountability, focussing on how housing providers can move beyond tokenism to governance systems where complaints and resident insight directly shape strategy, build trust and support long term organisational resilience.
10:30
-
Post-Grenfell, the housing sector is still grappling with the consequences of relationships that have broken down between landlords and the people they serve, and creating a culture where residents are treated as equal partners has become a leadership imperative. This panel will provide a frank, strategic look at what it takes to build a culture of trust that underpins the successful delivery of a tenant-centred organisation. Speakers will explore how behaviours at the top shape transparency, accountability and the way resident voice is valued, and how psychological safety directly influences staff behaviour, service quality and customer experience. Drawing on sector insight and examples from landlords who are exceeding compliance expectations, the panel will explore how open, learning‑focussed cultures can help leaders uncover issues earlier, make better decisions and create the conditions for genuine power‑sharing with residents
11:45
-
Bringing together councils and housing associations that have achieved C1 ratings, this session will unpack the culture, insight and assurance practices that underpin strong compliance, from how tenant voice informs decisions to how data, governance and frontline engagement support the strategic vision. Through candid reflections, panellists will share what it takes to earn and sustain a C1 rating, the practical steps that strengthen landlord–tenant relationships, and the lessons others can apply to build safer, more responsive services at scale.
13:30
-
What does influence look like from the tenant perspective, and what does it feel like when it’s missing? How do organisations reach communities whose voices have historically been marginalised? This panel will bring tenants and senior leaders into the same conversation to explore the reality of power‑sharing on the ground. It will examine how traditional hierarchies have shaped who gets heard, and how organisations can widen participation so that tenants from all backgrounds feel able to contribute with confidence. Drawing on lived experience, diversity and representation insights, and examples from accredited landlords redefining tenant leadership, the panel will explore the difference between involvement and influence, and what it takes to move from symbolic engagement to genuine impact. With an emphasis on authenticity, the discussion will take a candid look at how real representation can strengthen legitimacy, deepen trust and support tenant‑centred leadership.
14:20
-
This conversation will explore a new, community‑powered model of regeneration rooted in co‑operative values and local consensus. The discussion will examine why putting people at the centre leads to better, more trusted regeneration, and how co‑operative principles can offer a practical, future‑focussed alternative for places seeking fairer, more inclusive development.
15:35
-
As expectations rise and pressures intensify, digital tools and AI are reshaping how housing organisations listen to, understand and build long‑term relationships with tenants. But their real value lies in how they can deepen insight and support more inclusive, human‑centred engagement. This panel will provide a strategic view of how technology can reinforce the relationships, insights and trust that underpin effective, tenant‑centred leadership and stronger organisational decision‑making. It will explore how technology can help organisations hear from the many rather than the few, strengthening representation, widening participation and revealing needs that traditional methods can miss. The panel will consider how to use data and emerging technologies ethically and transparently, ensuring that governance around privacy, consent and fairness remain central to any innovation. It will also assess how AI‑enabled analysis can reveal patterns, highlight unmet needs and provide richer intelligence for strategic decision‑making, while balancing innovation with respect for lived experience.
